Clinic Policies

Booking at Pinch & Prod

When booking an appointment at Pinch and Prod you agree to our clinic policies.

A deposit of £25 will be taken when booking at Pinch and Prod in order to secure your booking.

If Pinch and Prod are not available to carry out your treatment(s) through circumstances beyond their control, Pinch and Prod reserve the right to transfer the booking to an alternative date or cancel the booking.

Advanced treatments will not be carried out upon your first treatment at Pinch and Prod. A hypercustomised facial will be performed in order to assess the skin and pre-condition the skin if advanced treatments are required.

Cancellations

If you cancel outside of 48hrs your deposit will be refunded. Cancellations within 48hrs of your appointment will result in loss of deposit. Cancellations within 24hrs of your appointment will result in loss of deposit and the remainder of the treatment cost. This will be charged to the card details captured when confirming your booking. If these were not captured an alternative method will be required. 

If you cancel 3 times consecutively you will not be able to rebook.

No Show

If you fail to show up for your appointment without communication you will be charged 100% of the treatment cost and will not be able to rebook with Pinch and Prod in the future. 100% of the treatment cost will be charged to the card details captured when confirming your booking.

Running Late

If you think you are going to be late for your appointment, please let Pinch and Prod know as soon as possible. If you are late, this may result in your appointment being shortened with the full treatment cost still being incurred.

Silent Appointment

If you would like a silent appointment, just let me know in the ‘comments’ box when booking online or pop me a message. I can focus on your treatment while you relax and take time-out from everyday life with no pressure of having to make conversation. No judgement and no questions asked.

Payment

Cards and cash accepted. If paying in cash please bring the exact amount.

Patch Testing

A patch test may be required 5 days prior to your treatment to ensure you don't suffer a reaction.

Gift Cards

Valid for 6 months. Cannot be redeemed or replaced after their expiry date. All Gift Cards and E-Vouchers are non-refundable, can only be redeemed against treatments and cannot be exchanged for cash. They are not valid with any other offer at Pinch and Prod and must be used by one person in one visit. Pinch and Prod is not responsible for replacing lost/stolen/expired vouchers. Gift cards can be collected or delivered for a fee.

Discounts/Promotions

Discount/Promotions can only be used on singular, full priced treatments. They are not valid with any other offer, product or treatment course. 

Refunds

Pinch and Prod do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact Pinch and Prod as soon as possible.

Health & Safety

The safety and well-being of Pinch and Prod’s clients are of top priority which is why Pinch and Prod maintains the highest standards of cleanliness and hygiene in the clinic.

Please rearrange your appointment if you are feeling unwell.

Privacy

Prior to your first appointment and any new treatment you will be asked to complete a consultation form to ensure your treatment can be carried out safely, please let Pinch and Prod know if there are any changes to your medical history.

Pinch and Prod maintain these records for your safety, as any health or medical conditions may indicate that a particular service or treatment should not go ahead (e.g. allergies, pregnancy, skin conditions) or a particular product should not be used (e.g. products containing nuts, fish oil). These health records are not used for any other purpose. Client records are held securely within our clinic software system and can only be seen by Pinch and Prod.

Pinch and Prod will treat all your Personal Information as confidential. Pinch and Prod will keep it on a secure server and will fully comply with all applicable UK Data Protection and consumer legislation.

Security

Pinch and prod is a private, self-contained clinic offering advanced skin treatments. Working security cameras are set up on the premises; should the authorities require footage, Pinch and Prod have an obligation to provide that of which is requested.